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FAQ

Frequently Asked Questions

Browse our knowledge base to learn answers to frequently asked questions.

 

How much does shipping cost?

Standard shipping is free within the United States. To find out the cost of expedited or international shipping add the items you wish to purchase to your cart and click 'checkout'. During the checkout process the system will quote your shipping fees.

Where do you ship?

We ship to all 50 states as well as internationally. Shipping is free within the United States. To find out the cost of international shipping add the items you wish to purchase to your cart and click 'checkout'. During the checkout process the system will quote your shipping fees.

My order didn't process but funds were taken out of my account. What do I do?

If you received an error message when processing your order and did not receive a confirmation email there could be an issue with the billing address you entered. We recommend verifying the correct billing information with your bank. We do not have these funds. The bank holds declined funds for 2-3 business days and then releases them back to your account.

Where is my package?

Use the provided tracking number to track your number on the United States Postal Service (USPS) website. The tracking number can be found on your order confirmation email or your order history if you created an account during checkout. If the USPS says the package was delivered but you have not yet received it, please contact them or your local post office for further assistance. We recommend opening a research of delivery claim with USPS which may help in locating your package’s whereabouts. Please be aware there can sometimes be a delay in actual delivery time with USPS.

Do you use synthetics or THC in your products?

Our focus at Candy-CBD is to research and develop innovative natural CBD extracts with no synthetics or THC. We pride ourselves in producing the finest and purest CBD oils while never compromising quality. Check out our About Page for more information. Our CBD is constantly tested to ensure quality. We list all our ingredients on our website as well as on each package.

This product is great. What can I do?

We're glad you liked it! Please leave a review on our product pages and make sure to follow us on social media.

What is CBD?

CBD' is short for Cannabidiol. Cannabidiol is an extract from hemp, a commonly used term for strains of the cannabis sativa plant with very low levels of THC. Hemp is used in a wide range of products in the United States and globally.

Will CBD show on a drug test?

Fortunately, the urine drug screen for THC-COOH is known to have very little cross-reactivity to other cannabinoids that are not psychoactive, such as CBD (cannabidiol), CBG (cannabigerol), CBN (cannabinol), and others. This is good news for “normal” consumers of CBD / Hemp oil users.

Is CBD psychoactive?

No. Hemp oil contains CBD, the non-psychoactive compounds of the cannabis plant. Hemp oil does not have the psychoactive qualities found in THC, and while using it you can maintain a clear mind and active lifestyle.

Is CBD legal?

CBD is completely legal in all 50 states. The FDA considers hemp and hemp-derived extracts to be food-based products. As such, there are no legal restrictions on their importation, production, sale or consumption in the United States, as well as most of the industrialized world. Hemp oil is legal in over 40 countries around the world. Hemp oil is consumed by millions of people around the world, and this number is rapidly rising as an increasing number of studies explore its many potential health benefits.

How is hemp different from Marijuana?

Hemp is not marijuana and will not get you ’high’. Hemp, or industrial hemp, is a commonly-used term for cannabis sativa plant strains which contain very low levels of tetrahydrocannabinol (THC) and are typically used for its fiber and seeds.

Will CBD help me?

Although not designated by the FDA as a health product, CBD has been shown in numerous studies to have various health benefits. Please read our product descriptions to identify the best products for you. There is also a wealth of research available online. However, we do not make any specific health claims about our products. As with any supplement, please consult your physician before use.

Why am I not feeling the desired effect?

The first thing to remember is CBD is not THC and does not provide any psychoactive effects. The relaxing effect of CBD depends on many factors, including the amount consumed, the rate at which it is consumed, your body mass, and your metabolism. Feel free to try our other products in search of that desired effect.

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